SlaSummaryStatus

SLA status for a case instance

Enumeration Members¶

AT_RISK: "At Risk"

Case is approaching SLA deadline based on at-risk percentage threshold

COMPLETED: "Completed"

Case instance has completed

ON_TRACK: "On Track"

Case is within SLA deadline

OVERDUE: "Overdue"

Case has exceeded SLA deadline

UNKNOWN: "Unknown"

SLA status cannot be determined (no SLA deadline defined)