SlaSummaryResponse
SLA summary response for a single case instance
Properties¶
| Property | Type | Description |
|---|---|---|
caseInstanceId |
string |
Unique identifier of the case instance |
caseSummary |
string |
Summary text for the case instance — may be empty |
escalationRuleIndex |
string |
Index of the escalation rule currently applied to the SLA |
escalationRuleType |
EscalationTriggerType |
- |
externalId |
string |
Human-readable reference number for a case instance |
folderKey |
string |
Folder key that the case instance belongs to |
instanceStatus |
InstanceStatus |
Current status of the case instance |
lastModifiedTime |
string |
Last modification timestamp in UTC (ISO 8601 format) |
name |
string |
Display name of the SLA rule |
processKey |
string |
Unique key of the process associated with the case instance |
slaDueTime |
string |
SLA deadline timestamp in UTC (ISO 8601 format) |
slaStatus |
SlaSummaryStatus |
Current SLA status indicating whether the deadline is met, at risk, or breached |